Last Updated: 09.23.2025

At DiamanteTek, customer trust and satisfaction are important to us. We stand behind the quality of our Software-as-a-Service (SaaS) platform and provide a clear refund policy to ensure transparency and confidence.

100% Money-Back Guarantee

If you are not satisfied with the Services, you may request a full refund in accordance with the terms outlined below.

Eligibility for Refund

Refund requests must meet the following conditions:

• Requests must be submitted within 14 days of the initial purchase date

• The request must be made by the original account holder or an authorized representative

• Refunds apply to first-time purchases only

How to Request a Refund

To request a refund, please contact our support team at:

Email: support@diamantetek.com

Please include:

• Your account email address

• Order or invoice number

• A brief reason for the request (optional and used only to improve our Services)

Once approved, refunds will be issued to the original payment method used at the time of purchase.

Refund Processing Time

• Approved refunds are typically processed within 5–10 business days

• Processing times may vary depending on Stripe, your payment provider, or your bank

Exclusions

Refunds do not apply to:

• Subscription periods that have already been fully consumed

• Usage-based fees, transaction fees, or third-party fees

• Custom integrations, professional services, consulting, or one-time setup services unless explicitly agreed otherwise in writing

Any abuse of this Refund Policy may result in denial of future refunds or suspension of service.

Our Commitment

We believe in transparency, fairness, and long-term partnerships. If DiamanteTek does not meet your expectations, you should never feel locked into a service that is not right for your business.